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Help for bidders

Multi-factor Authentication (MFA)

Contact GDT at any time

Please email help@globaldairytrade.info for assistance.

Call for immediate bidding assistance 

If you need assistance logging into the Auction Website or placing bids during a Trading Event, you can call the telephone helpdesk, available two hours before the start of each Trading Event.

You call collect +1.617.425.3088, or use one of the following toll-free numbers below:

Category

Region

Number

Toll

All

+1-617-425-3088

Toll-Free

Australia 

1-800-189-630

Toll-Free

Bahrain National

­+973-16199062

Toll-Free

China National (400-1) - Mobile Accessible

400-120-9243

Toll-Free

Egypt 

0800-000-9443

Toll-Free

Indonesia 

001-803-015-205-0077

Toll-Free

Malaysia 

­1-800-813-775

Toll-Free

Mexico 

­01-800-681-1832

Toll-Free

Peru 

­0800-53292

Toll-Free

Philippines 

1-800-1-116-0931

Toll-Free

Saudi Arabia 

800-850-0180

Toll-Free

Singapore Low Volume

­800-130-1648

Toll-Free

Taiwan 

00801-14-7217

Toll-Free

Thailand 

­001-800-13-202-9434

Toll-Free

United Arab Emirates 

8000-3570-3888

Toll-Free

USA/Canada 

1-888-795-4551

Toll-Free

Vietnam 

120-32-446

Learn more about how the auction works

GDT provides a range of instructional videos and user guides to help you understand how a Trading Event works.  Videos and user guides cover the following topics:

  • How to get bid limits and eligibility from sellers
  • How to prepare for a Trading Event
  • How to navigate the Auction Website
  • How to place manual and auto-bids
  • Understanding rollbacks
  • How to set user preferences

All registered bidders can access this material by logging into MyGDT